84.51° Data Reveals Closer Look at the Omnichannel Shopper
Omnichannel shoppers range from the newcomer to the seasoned online ace, the report finds. 84.51° said there is no one-size-fits-all category, with omnichannel shoppers ranging from the newcomer to the seasoned online ace.
June 22, 2022
One of the top trends to emerge from the pandemic is the adoption of e-commerce into a shopper’s grocery routine, and new research from 84.51°, the Cincinnati-based Kroger-owned data and media company, finds that the omnichannel shopper is steadily growing. In fact, 84.51° reports that 85% of households say they’ll do as much or more online grocery shopping in 2022 as they did last year.
As consumers further adopt e-commerce into their grocery routine, 84.51° in its report found that hybrid shoppers represent a broad spectrum of consumers. When it comes to defining who is an omnichannel shopper, 84.51° said there is no one-size-fits-all category. Omnichannel shoppers range from the newcomer to the seasoned online ace, the report finds.
The report finds that shoppers are bringing online shopping into their routines as a result of the pandemic and is also a time-saving measure when it comes to grocery shopping.
84.51° said “7 of 10 online shoppers say ‘avoiding crowds’ is a big reason for ordering online.” And although the pandemic caused shoppers to stay home due to safety concerns, shoppers are continuing to do so for other reasons. 84.51° found that “66% enjoy shopping from home; 61% like saving time; and 40% spend less on checkout-line impulse buys” as reasons for online shopping.
To break down the omnichannel shopper from a customer spend category, 84.51° said that high e-commerce loyal customers spend “40% more than online newcomers on pickup orders, 41% more on delivery orders and 9% more on in-store purchases.”
As omnichannel shoppers are changing long-standing behaviors, the in-store experience is still a part of the shopping experience. 84.51° reports that supermarket trips lead the pack for “when they need it ASAP (74%); it’s time for a special reason or event (66%) or they’re getting a short list of items (66%).”
E-commerce also continues to be driven by flexibility, while in-store remains the most convenient option for specific circumstances. “When pickup shoppers visit the store on the same day as placing an online order, 4 out of 10 say they’ve done so because they forgot to add something to their online cart,” 84.51° said.
Online shopping has opened the door to new impulse-buy categories. It’s also a way for some shoppers to curb their impulse buying especially during these inflationary times, 84.51° said in its findings.
“Four out of 10 online shoppers think that by avoiding the checkout line, they’re also curbing the impulse to make last-minute purchases, whether that means a magazine, a candy bar or a value-pack of batteries,” the report said.
In a pivotal growth moment that omnichannel grocery shopping finds itself in, 84.51° said “the digital aisle is quickly becoming a must-win arena for brands.”
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