Study Finds Moms Make And Trust In-Person Recommendations More Than Social Media

Cracking the word-of-mom code is the Holy Grail for brands marketing to moms today.  But who's more influential – the Facebook mom or the mom chatting up other moms at school drop-off?  According to The Mom Next Door:  How and Why Moms Make Recommendations, a new study released at the M2Moms conference by The 360PR MomSquad and Mom It Forward, 83% of moms make recommendations about brands in-person, compared to 53% of moms who make recommendations via social media.  The majority of moms (59%) rated in-person recommendations at the top of the scale for trustworthiness, while only 14% of moms rated recommendations via social media as "most trustworthy." According to the study, close to three-quarters of moms (71%) make recommendations about brands, products and services to other moms at least monthly, with half of moms (50%) making recommendations about brands daily.  "We call these moms the recommender-moms and it's clear they're looking to connect offline – though social media plays a role, too," explained Laura Tomasetti, CEO at 360PR. "Brands need to get to know the mom recommenders in their sphere and balance online activity with high-touch opportunities to engage these uber-influencers." Gen Y Paving the Way Online While the study demonstrates the power of in-person, it also found that online social networks are important microphones for Gen Y moms.  As compared to Gen X moms, Gen Y moms of 0 -3-year-olds are more comfortable relying on recommendations from moms in their online social networks.  They're the heaviest users of newer social platforms, like Pinterest, Google and Instagram. "Social media has an important role to play, especially with younger moms," said Jyl Johnson Pattee, CEO of Mom It Forward. "Fifty-eight percent of moms use social media for more than one hour daily, with Gen Y moms indexing the highest.  Interestingly, Facebook and Twitter are popular across the board – with no generational differences among moms." The Power of the Mom Next Door The study amplifies the role of 'the mom next door' in brand marketing today, finding that 93% of moms are influenced by other moms' recommendations.   Moms surveyed said they interact with other moms most often at daycare/school drop-off (58%), at a friend's house (54%) or other off-line get-together, such as meeting for coffee, working out or shopping (48%).  Moms of older kids (9 ) indexed higher for at-work conversations with other moms, while moms of younger children (0-3) indexed higher for conversations online. While special offers continue to be the top motivator of mom recommendations (61%), more than half of moms said they make recommendations because it's fun (54%) and gives them a sense of pride (51%).  Moms said they rely on online reviews, including those by bloggers they read regularly, particularly for bigger purchases.