Walgreens Adds Pharmacy Chat to Online Service

SN Staff

DEERFIELD, Ill. — Walgreens on Friday launched Pharmacy Chat, a one-on-one, online chat service, available 24/7, with a pharmacy staff member. Patients can access the service through free registration at Walgreens.com.

The service makes Walgreens pharmacists and pharmacy technicians available to answer questions regarding prescription medications, over-the-counter medications, pricing inquiries, prescription status, and more. Pharmacy Chat provides another way for patients to readily get in touch with Walgreens pharmacy staff, which also is available in stores and over the phone.

The service is the latest extension of Walgreens online pharmacy, and one of many ways in which Walgreens is connecting the Web to its neighborhood stores and pharmacies throughout the U.S. The drug retailer recently introduced prescription text alerts, which notify mobile phone users via text message when their prescriptions are ready, or if there are any status changes.

In addition, Walgreens.com offers: Express Refills, which enable customers to enter a prescription number online for in-store pickup at their preferred Walgreens location, refill reminders, e-mail alerts, the ability to look up health records online, and more.

Many of Walgreens other pharmacy, photo and product services are also available through Walgreens mobile application for iPhone, Blackberry and Android users.