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Publix plans more in-store telehealth stations

Supermarket chain enters second health system partnership

Russell Redman

March 5, 2019

2 Min Read
Supermarket News logo in a gray background | Supermarket News

Publix Super Markets Inc. has teamed up with Florida health network Flagler Health to provide retail pharmacy and primary care services.

Initially, the partnership plans to open three Flagler Health -branded telehealth stations inside Publix stores in St. Johns County, Fla., and a Publix Pharmacy at Flagler Hospital in St. Augustine, Fla.

Jason_Barrett_of_Flagler_Hospital_Dain_Rusk_of_Publix_Pharmacy.pngJason Barrett, CEO of Flagler Hospital, and Dain Rusk, Publix VP of pharmacy, inaugurate plans for a Publix Pharmacy at the hospital.

The telehealth stations will be housed in a private room where patients can speak directly with a doctor via videoconferencing. The physician will be able to direct patients to use on-site diagnostic tools — such as stethoscopes, blood pressure cuffs and high-definition cameras — to make a diagnosis and write any necessary prescriptions. Publix Pharmacy support staff also will be on hand to assist patients.

“Using technology to make health care more convenient and affordable is one way we can improve the lives of our customers and associates,” Dain Rusk, vice president of pharmacy at Lakeland, Fla.-based Publix, said in a statement. “Flagler Health has a 130-year history of providing the best possible care to the St. Johns County community. We believe this collaboration reflects our common values and will allow both of our organizations to provide better access to health care for everyone in the area.”

Related:Telehealth stations earmarked for Giant Eagle stores

Locations and opening dates for the telehealth stations haven’t been set. The companies said fees for the telehealth services, which don’t require an appointment, will be competitive with a typical doctor’s office co-payment.

“We are extremely pleased to collaborate with Publix Pharmacy. Our shared passion for strengthening communities, improving health and delivering customer value serves as a solid foundation for bringing innovative products and services to the residents of St. Johns County,” said Flagler Health President and CEO Jason Barrett. “Having served Northeast Florida since 1889, we take the trust our community places in us very seriously. Our decision to align with Publix, one of the world’s most admired brands, reflects that.”

The Flagler Hospital location will be Publix’s 12th pharmacy operating inside a hospital. The grocer’s collaboration with Flagler Health also marks its second partnership with a regional health network in Florida.

In March 2017, Publix announced an alliance with BayCare Health System to offer telehealth and in-hospital pharmacy services in Florida’s Hillsborough, Pasco, Pinellas and Polk counties. The agreement calls for the opening of BayCare-bannered Walk-In Care telehealth centers in more than two dozen Publix stores over two years, BayCare HealthHub health screening kiosks at all Publix locations in the service area and Publix Pharmacy departments at five BayCare hospitals.

Related:Albertsons Cos. brings health care to the shopper

Other Florida hospitals where Publix operates pharmacies include the Nemours Children’s Hospital in Lake Nona Medical City in Orlando; Nicklaus Children’s Hospital in Miami; H. Lee Moffitt Cancer Center and Moffitt McKinley Campus in Tampa; and Lakeland Regional Medical Center in Lakeland.

About the Author

Russell Redman

Senior Editor
Supermarket News

Russell Redman has served as senior editor at Supermarket News since April 2018, his second tour with the publication. In his current role, he handles daily news coverage for the SN website and contributes news and features for the print magazine, as well as participates in special projects, podcasts and webinars and attends industry events. Russ joined SN from Racher Press Inc.’s Chain Drug Review and Mass Market Retailers magazines, where he served as desk/online editor for more than nine years, covering the food/drug/mass retail sector. 

Russell Redman’s more than 30 years of experience in journalism span a range of editorial manager, editor, reporter/writer and digital roles at a variety of publications and websites covering a breadth of industries, including retailing, pharmacy/health care, IT, digital home, financial technology, financial services, real estate/commercial property, pro audio/video and film. He started his career in 1989 as a local news reporter and editor, covering community news and politics in Long Island, N.Y. His background also includes an earlier stint at Supermarket News as center store editor and then financial editor in the mid-1990s. Russ holds a B.A. in journalism (minor in political science) from Hofstra University, where he also earned a certificate in digital/social media marketing in November 2016.

Russell Redman’s experience:

Supermarket News - Informa
Senior Editor 
April 2018 - present

Chain Drug Review/Mass Market Retailers - Racher Press
Desk/Online Editor 
Sept. 2008 - March 2018

CRN magazine - CMP Media
Managing Editor
May 2000 - June 2007

Bank Systems & Technology - Miller Freeman
Executive Editor/Managing Editor
Dec. 1996 - May 2000

Supermarket News - Fairchild Publications
Financial Editor/Associate Editor
April 1995 - Dec. 1996 

Shopping Centers Today Magazine - ICSC 
Desk Editor/Assistant Editor
Dec. 1992 - April 1995

Testa Communications
Assistant Editor/Contributing Editor (Music & Sound Retailer, Post, Producer, Sound & Communications and DJ Times magazines)
Jan. 1991 - Dec. 1992 

American Banker/Bond Buyer
Copy Editor
Oct. 1990 - Jan. 1991 

This Week newspaper - Chanry Communications
Reporter/Editor
May 1989 - July 1990

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