![](https://www.supermarketnews.com/sites/supermarketnews.com/files/styles/non_feat_user_profile_standard/public/KenLonyai.png?itok=ocHICS2R)
Ken Lonyai is a thought leader, advisor, analyst and strategist to retail and brand executives concerning UX/CX and technology initiatives that delight users and enhance the bottom line. He is the host of the “Experience and Commerce” podcast, and developer of the UX/Profitability Continuum—a concise thesis to guide commerce-focused businesses to better profitability.