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Walmart marketing chief Quinn to retire

Stephen Quinn, chief marketing officer of Wal-Mart U.S., will retire effective Jan. 31, the retailer said Thursday.

Jon Springer, Executive Editor

December 10, 2015

2 Min Read

Stephen Quinn, chief marketing officer of Wal-Mart U.S., will retire effective Jan. 31, the retailer said Thursday.

The company also confirmed that it has hired Target Corp. veteran Michael Francis as a marketing consultant. Francis, who is credited for forging the successful "cheap-chic" image over a 27-year career at Target, is expected to oversee a revamp of the Walmart's marketing, according to a report in the Wall Street Journal, which first reported on Quinn's impending departure. Francis will join Walmart Jan. 1.

"Stephen has always advocated on behalf of our customers and has built a strong team that delivers our message to them in compelling ways," Deisha Barnett, a spokeswoman for Walmart, said in a statement provided to SN. "With responsibility for all aspects of our marketing efforts, including customer research, strategy, program development, branding and customer communication, he and his team have represented the voice of the customer. In 2008, he led our rebranding effort, including the introduction of our logo and tagline — Save money. Live better. Other highlights from Stephen’s Walmart career include a number of award-winning advertising campaigns, Walmart’s stronger focus on reaching multicultural customers, and a digital transformation in our marketing efforts, including partnerships with Facebook, YouTube and others.”

Quinn, a former Frito-Lay executive who joined Walmart in 2005, has served as CMO of Walmart U.S. since 2007. His departure continues a reshuffling of top executive talent at Walmart that began under CEO Doug McMillon, who took office in early 2014, and U.S. CEO Greg Foran, who joined later that year.

McMillon is in the midst of engineering an ambitious strategy to improve store conditions and service at Walmart, while investing millions in e-commerce. Those changes are expected in part to broaden the retailer's appeal among a wider group of shoppers.

Francis, who is currently serving in a role with DreamWorks animation, spent 27 years with Minneapolis-based Target before leaving for JC Penney. Target is now run by CEO Brian Cornell, who spent several years with Walmart's Sam's Club division.

About the Author

Jon Springer

Executive Editor

Jon Springer is executive editor of Winsight Grocery Business with responsibility for leading its digital news team. Jon has more than 20 years of experience covering consumer business and retail in New York, including more than 14 years at the Retail/Financial desk at Supermarket News. His previous experience includes covering consumer markets for KPMG’s Insiders; the U.S. beverage industry for Beverage Spectrum; and he was a Senior Editor covering commercial real estate and retail for the International Council of Shopping Centers. Jon began his career as a sports reporter and features editor for the Cecil Whig, a daily newspaper in Elkton, Md. Jon is also the author of two books on baseball. He has a Bachelor of Arts degree in English-Journalism from the University of Delaware. He lives in Brooklyn, N.Y. with his family.

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