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Giant Food amends bag policy in stores
Grocer responds to customer complaints about the original rule
1 Min Read
Some customers, especially those who rely on public transportation lodged complaints about the new rule.Giant Food
Responding to shopper complaints, Giant Food has made an amendment to its bag policy that was introduced three months ago for stores in the Washington, D.C. area.
In May, the retailer sought to reduce shoplifting and implemented a new rule on the size of grocery bags that could be brought into its stores. Customers could not bring suitcases, duffel bags, or bags 14 inches by 14 inches by 6 inches or larger into stores in the Washington, D.C. area and surrounding region.
Some customers, especially those who rely on public transportation, however, lodged complaints about the new rule, prompting Giant Food to change course. Bags that measure 14 inches by 14 inches by 6 inches are now allowed in stores as long as they are tagged upon entry and inspected when customers exit. The amendment does not apply to reusable bags. The changes went into effect on Aug. 15.
“Retail thefts in our market area affects everyone,” Giant Food said in an emailed statement to Supermarket News. “It limits product availability, creates a less convenient shopping experience, and, most critically, puts our associates and customers in harm’s way. At Giant Food, the well-being of our community, customers, and associates are paramount.”
Five stores will still allow shoppers to bring in backpacks, while seven locations, including five in Maryland, will not allow backpacks.
Giant Food also will not allow anyone under the age of 18 to enter select stores after 8 p.m. beginning Aug. 22.
“We are currently deploying this approach at select stores, which are recording some of the highest levels of shrink and have reached the level of theft and violence that has become unsustainable,” Giant Food told SN.
