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Hy-Vee extends reserved shopping times for ‘high-risk’ customers to online

Aisles Online time slots will be from 7 a.m. to 8 a.m., same as in-store reserved hours

Michael Browne, Executive Editor

March 31, 2020

2 Min Read
Hy-Vee Aisles online.jpg
In-store and online hours for high-risk Hy-Vee shoppers will be from 7 a.m. to 8 a.m., seven days a week.Hy-Vee

Midwest retailer Hy-Vee announced Tuesday that it will be reserving one hour of Hy-Vee Aisles Online shopping time slots each day for customers who are considered “high-risk” during the COVID-19 pandemic. Aisles Online is Hy-Vee’s grocery ordering service available at hy-vee.com/grocery/ or via the Hy-Vee Aisles Online mobile app.

Starting Thursday, April 3, the reserved Aisles Online time slots will be from 7 a.m. to 8 a.m., seven days a week, which coincides with the in-store hours reserved for customers who are ages 60 and older; expectant mothers; and anyone with an underlying health condition that makes them more susceptible to serious illness.

Pharmacies at Hy-Vee locations are also open to serve these customers from 7 a.m. to 8 a.m. These locations include pharmacies inside its grocery stores, Mainstreet locations, Dollar Fresh stores and Hy-Vee Drugstores. All other customers are asked to respect this hour reserved for these high-risk customers, and limit their online shopping orders to time slots available 8 a.m. or after, seven days a week.

West Des Moines, Iowa-based Hy-Vee, which operates 265 stores in eight Midwestern states, also announced last week that it had partnered with DoorDash to offer free delivery to high-risk customers. In communities where Hy-Vee Aisles Online delivery orders are fulfilled by DoorDash, customers can use designated promo code “SPECIALDELIVERY” at checkout when they place their online order for delivery. The code will also be available on the Hy-Vee website. The promotion with DoorDash can be used for any available Hy-Vee Aisles Online time slot and will cover as many as 20,000 free deliveries.

Related:Grocery retailers waive DoorDash delivery fees for older customers

San Francisco-based DoorDash said Friday that in addition to Hy-Vee, more than 2,000 grocery stores across the country will participate in the program, including Woodman’s Market, Kowalski’s Markets and hundreds of independent grocers like Piggly Wiggly, LifeThyme Natural Market, Le District and Matherne’s, among others.

“In our continued emphasis on safety and health throughout this crisis, we want to make sure that those who are most at risk are able to shop for their daily grocery needs online and access affordable and safe on-demand grocery options without ever having to leave their homes,” Casey North, vice president of DoorDash Drive, the company’s white-label delivery logistics platform. “We are proud to team up with our partners in the grocery industry to make this a reality across stores nationally.”

For our most up-to-date coverage, visit the coronavirus homepage.

Related:Coronavirus: How leading grocery chains are responding to keep customers safe and shelves stocked

About the Author

Michael Browne

Executive Editor, Supermarket News

Michael Browne joined Supermarket News in 2018 after serving in managing and executive editor capacities at leading B2B media brands including Convenience Store NewsLicense Global and Travel Agent. He also previously served as content production manager for print and digital in the Business Intelligence division of Informa, parent company of Supermarket News and Nation’s Restaurant News.

As executive editor, Mike oversees the editorial content of supermarketnews.com as well as the monthly print publication. He also directs all content-based brand-related projects including the annual Top 75 Retailers report, Category Guide, Retailer of the Year, research surveys and special reports, as well as podcast and webinar content. Mike has also presented and moderated at industry events.

In addition to the positions mentioned above, Mike has also worked as a writer and/or editor for special projects at American Legal Media (ALM), managing editor for Tobacco International, special projects editor at American Banker • Bond Buyer, and as production editor for Bank Technology News and other related financial magazines and journals published by Faulkner & Gray.

A graduate of Fordham University, Mike is based in New York City, where he was born and raised.

Contact Mike at [email protected] or follow him on Twitter and LinkedIn.

 

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