Associated Wholesale Grocers Launches Customer Connect Center

Associated Wholesale Grocers, a leading store-owned cooperative comprised of more than 2,400 retail stores in 21 states, announced Monday a social media monitoring and engagement program to support its independent retailers. The Customer Connect Center (C³) houses trained subject-matter experts who leverage industry-leading technology to provide reporting and engagement services to member retailers. The program is built upon comprehensive monitoring of social media websites and other online content sources.

“We are always looking for ways to provide high-value services to our retailers,” said Steve Arnold, AWG Sr. Vice President of Grocery Products. “Our marketing and advertising group contains really talented social media experts. We will keep our independent retailers competitive in the fast-paced digital marketplace through offensive and defensive monitoring and engagement.”

AWG Marketing/Advertising provides full-service marketing and advertising programs for member retailers at competitive rates, allowing co-op members to benefit from the group’s collective power.

“We already create and manage digital programs for many member retailers around the country,” said Corporate Marketing Manager Kate Favrow. “The C³ will enhance these programs by helping retailers to act upon social media conversations and data.”

The AWG Marketing/Advertising team will also leverage the C³ to monitor conversations around the company’s four private-label brands: Best Choice, Always Save, Clearly Organic and Superior Selections.