NEW YORK — Not long after Nirup Krishnamurthy joined A&P as chief information officer in September 2011, he got a distress call from the retailer’s human resources department. The weekly two-minute video for store-level employees from Chief Executive Officer Sam Martin — a 5-megabyte file about the size of an iTunes song — did not make it through the chain’s network to its stores. Could he do something about that? “Sure, in five minutes,” ...

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