How much focus should retailers place on e-commerce?

How much focus should retailers place on building e-commerce businesses, including home delivery and click-and-collect? “From a health and wellness perspective, we know that that consumer is also technologically savvy, [so we’re] adding more of our personalized nutrition services to our online business,” says Natalie Menza, manager of health and wellness, Wakefern Food Corp., in this segment of SN’s five-part FMI Connect 2015 video series.

SN also hears from Randy Edeker, FMI Connect chairman, and president, chairman and CEO of Hy-Vee; Maria Brous, director of media and community relations, Publix Super Markets; Neil Kudrinko, president and CEO, Kudrinko’s; and Nicola Farinetti, CEO, Eataly USA. SN’s David Orgel and Supermarket Guru Phil Lempert conducted the interviews.