H-E-B, Publix and Trader Joe's Earn Top Emotion Scores In Temkin Group Research

Based on a study of 10,000 U.S consumers, H-E-B, Publix, Chick-fil-A, and Trader Joe's took the top four spots in the 2015 Temkin Emotion Ratings, which rates how customers feel about their interactions with 293 companies across 20 industries. The next seven companies at the top of the ratings are USAA, Aldi, Hy-Vee, PetSmart, Dairy Queen, Walgreens, and Amazon.com. At the other end of the effort spectrum, the lowest scoring companies in the Temkin Emotion Ratings are Coventry Health Care, Comcast (for TV service and Internet service), Time Warner Cable (for TV service and Internet service), Charter Communications, Cox Communications, and CIGNA. To calculate the Temkin Emotion Ratings, Temkin Group asks consumers to rate their recent interactions with companies on a scale from upset to delighted. "It's clear that consumers often feel poorly after interacting with TV service providers and internet service providers, but they enjoy many interactions with supermarkets, fast food restaurants, and retailers," states Bruce Temkin, managing partner of Temkin Group. The Temkin Emotion Ratings are a component of the overall Temkin Experience Ratings. Additional highlights include: