Auxiliary Aids and Services Available at Publix Pharmacy

Publix Super Markets now offers free auxiliary aids and services, including qualified interpreters and information in alternative formats, for individuals with limited English proficiency and the disabled.

“We recognize the importance of ensuring our services are accessible for everyone, and our patients’ medication information is communicated effectively,” said Vice President of Pharmacy Fred Ottolino. “Our goal is to provide services that improve our patients’ health.”

Earlier this year, Publix began offering the Accessamed optaPHONIC Digital Audio Label to visually impaired individuals. The technology uses text-to-speech software to record prescription information to an audio label device. The device attaches to the prescription vial or packaging, so patients can play back the recording when they are ready to take their medication, without the need for a barcode scanner or docking station. Patients may request audible prescription labels at their local Publix Pharmacy. Once requested, all future prescriptions will include the device. Large format print is also available upon request.

For individuals with limited English proficiency, Publix has immediate access to interpreters and translators for the hundreds of different languages spoken in Publix’s market areas.