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Giant Eagle takes a step back with ‘Scan Pay Go’ app

Retailer chooses to remove tech at some stores

Bill Wilson, Senior editor at Supermarket News

May 1, 2024

1 Min Read
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Giant Eagle

Bill Wilson

Giant Eagle has decided to shut down its “Scan Pay Go” app at six stores in the Pittsburgh and Columbus areas, reports local news affiliate WTAE.

The app allows customers to scan items with a smartphone as they shop, and at the end of the trip they can use the tech to check out quickly.

Giant Eagle said “Scan Pay Go” is not well utilized as a shopping method at every location so the decision was made to pull the tech in select stores.

The app will no longer be used at the locations in Squirrel Hill, Wexford, Brentwood, and Waterfront in the Pittsburgh area. The two locations in Columbus have not been identified.

The Cranberry, Pa.-based company added it has no plans to end the app at other locations.

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Giant Eagle pulled its "Scan Pay Go" app in six stores because it was not producing positive results. The retailer said it would not end the app in any more stores, but do you believe this to be true? Let us know in the comments below, or email the SN staff at [email protected] .

About the Author

Bill Wilson

Senior editor at Supermarket News

Bill Wilson is the senior editor at Supermarket News, covering all things grocery and retail. He has been a journalist in the B2B industry for 25 years. He has received two Robert F. Boger awards for his work as a journalist in the infrastructure industry and has over 25 editorial awards total in his career. He graduated cum laude from Southern Illinois University at Carbondale with a major in broadcast communications.

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