Symphony RetailAI has a new president and a new name

Dallas-based Symphony RetailAI, which serves global retail and CPG companies has a new president and a new name.

On Tuesday, Manish Choudhary was appointed president to replace current leader Chris Koziol, who departs his post at the end of August, the company said in a statement. The enterprise artificial intelligence provider also unveiled its new name—SymphonyAI Retail CPG—replacing Symphony RetailAI.

“SymphonyAI Retail CPG has some of the most sophisticated retail AI technology, talent and a solid global client base. I am excited to lead the retail and CPG verticals as we continue to grow, innovate and drive success for our clients,” said Choudhary in a statement. “With technology and market transitions happening in retail and CPG, SymphonyAI Retail CPG customers are relying on our solutions more than ever. I am committed to continuing and expanding our AI-led innovation on behalf of our customers.”

Choudhary comes to SymphonyAI Retail CPG from Diebold Nixdorf, where he served as EVP of global software—driving sustainable growth for innovative connected commerce solutions in the banking and retail industries.

Prior to his role at Diebold Nixdorf, Choudhary was general manager and SVP of sending technologies for Pitney Bowes. He is the author of “Undisrupt,” a book on AI and digital transformation.

“Manish has transformed organizations through his leadership and modernization of technology portfolios that help customers maximize value and the velocity with which that value is achieved,” said SymphonyAI CEO Sanjay Dhawan. “SymphonyAI Retail CPG’s solutions, data operations, technology stack and vertical expertise set us apart. Manish’s depth of experience and track record of facilitating customer innovation and value on a global scale has been demonstrated through the kind of execution and delivery that SymphonyAI is centered on.”

Last month, the company reported that loyalty is higher with omnichannel shoppers than in-store and that online grocery shoppers can add nearly 2% in additional total revenue for retailers.