Hy-Vee's Amber Pharmacy leads patient satisfaction

Amber Pharmacy, a wholly owned subsidiary of Hy-Vee, is the No. 1 ranked specialty pharmacy in the U.S. for patient satisfaction with pharmacy employees, finds the Zitter Health Insights survey.

The survey assessed numerous aspects of patient satisfaction and garnered responses from more than 3,000 patients across 38 American specialty pharmacies. Amber Pharmacy’s pharmacists, nurses, pharmacy technicians and billing department scored 100% while its customer service representatives scored 95%.

One of the components of the survey is the Net Promoter Score (NPS) – an index of 1 to 100 that measures patients’ willingness to recommend their pharmacy to others. Amber Pharmacy’s NPS across all categories was 74. This score is the second highest of all pharmacies assessed and 23 points higher than the average of all specialty pharmacies evaluated in the survey including CVS Health, Walgreens and Accredo, among others.

Patients of the Amber Pharmacy, which dispenses drugs such as oncology medications like oral chemotherapy agents, often bring their prescriptions to the pharmacy of a Hy-Vee retail location, explained Amber Pharmacy spokeswoman, Jo Ann Hyres. The drug can then be shipped back to the Hy-Vee pharmacy or directly to the patient’s home, which is commonly their preference.