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SpartanNash rolls out contactless payment to all of its stores

No-touch solutions address customers’ COVID-19 concerns, speed checkout

Russell Redman

August 26, 2020

2 Min Read
SpartanNash checkout-contactless payment-COVID.png
The contactless payment options are available at all Family Fare, Martin’s Super Markets, D&W Fresh Market, VG’s Grocery and Dan’s Supermarket locations, as well as at other store banners.SpartanNash

To foster social distancing during the coronavirus pandemic, SpartanNash has deployed contact-free payment options at checkout in all of its 155 company-operated supermarkets in nine Midwestern states.

Contactless payment options include tap-to-pay credit cards, Apple Pay, Android Pay, Google Pay, Samsung Pay, Garmin Pay, Fitbit and Bronco, SpartanNash said this week. The Grand Rapids, Mich.-based grocery distributor and retailer noted that the no-touch payment solutions help speed the checkout process for customers and enhance COVID-19 safety and sanitation by reducing contact — between people and with point-of-sale equipment — in the checkout lanes.

“Providing our store guests with options that fit their shopping preferences — whether that be shopping in-store and using contactless payment or using Fast Lane curbside pickup and at-home delivery — is part of our commitment at SpartanNash,” according to Tom Swanson, executive vice president and general manager for corporate retail at SpartanNash. “Our top priority is keeping our store guests and associates safe, and this is another way we can continue to do so during these unprecedented times.”

The contactless payment options are available at all Family Fare, Martin’s Super Markets, D&W Fresh Market, VG’s Grocery and Dan’s Supermarket locations, as well as at Ada Fresh Market, Dillonvale IGA, Econofoods, Family Fresh Market, Forest Hills Foods, Fresh City market, No Frills, Pick’n Save, SunMart, Supermercado Nuestra Familia and ValuLand stores across the Midwest.

Related:Schnuck Markets lets Rewards customers choose e-receipts

With contactless payments, shoppers position a smartphone or credit/debit card with the near-field technology above a contactless-enabled device, instead of swiping or inserting a card into a PIN pad. SpartanNash noted that retailers nationwide have seen an uptick in the use of these solutions amid the coronavirus crisis as customers have sought to minimize contact at the point of purchase.

“We are proud to continue to adapt to our ever-changing environment and add additional ways to keep our store guests and associates safe, especially when these updates make shopping at our stores more convenient than ever,” Lori Raya, executive vice president and chief merchandising and marketing officer at SpartanNash, said in a statement. “Contactless payment is a great option for many of our store guests who are looking to reduce both time and effort when it comes to the checkout process, in addition to our other payment options, including cash, debit, credit and check.”

Related:Kroger's QFC chain pilots contactless payment technology

About the Author

Russell Redman

Senior Editor
Supermarket News

Russell Redman has served as senior editor at Supermarket News since April 2018, his second tour with the publication. In his current role, he handles daily news coverage for the SN website and contributes news and features for the print magazine, as well as participates in special projects, podcasts and webinars and attends industry events. Russ joined SN from Racher Press Inc.’s Chain Drug Review and Mass Market Retailers magazines, where he served as desk/online editor for more than nine years, covering the food/drug/mass retail sector. 

Russell Redman’s more than 30 years of experience in journalism span a range of editorial manager, editor, reporter/writer and digital roles at a variety of publications and websites covering a breadth of industries, including retailing, pharmacy/health care, IT, digital home, financial technology, financial services, real estate/commercial property, pro audio/video and film. He started his career in 1989 as a local news reporter and editor, covering community news and politics in Long Island, N.Y. His background also includes an earlier stint at Supermarket News as center store editor and then financial editor in the mid-1990s. Russ holds a B.A. in journalism (minor in political science) from Hofstra University, where he also earned a certificate in digital/social media marketing in November 2016.

Russell Redman’s experience:

Supermarket News - Informa
Senior Editor 
April 2018 - present

Chain Drug Review/Mass Market Retailers - Racher Press
Desk/Online Editor 
Sept. 2008 - March 2018

CRN magazine - CMP Media
Managing Editor
May 2000 - June 2007

Bank Systems & Technology - Miller Freeman
Executive Editor/Managing Editor
Dec. 1996 - May 2000

Supermarket News - Fairchild Publications
Financial Editor/Associate Editor
April 1995 - Dec. 1996 

Shopping Centers Today Magazine - ICSC 
Desk Editor/Assistant Editor
Dec. 1992 - April 1995

Testa Communications
Assistant Editor/Contributing Editor (Music & Sound Retailer, Post, Producer, Sound & Communications and DJ Times magazines)
Jan. 1991 - Dec. 1992 

American Banker/Bond Buyer
Copy Editor
Oct. 1990 - Jan. 1991 

This Week newspaper - Chanry Communications
Reporter/Editor
May 1989 - July 1990

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