Hy-Vee’s SNAP/EBT Customers Can Now Pick Up Online Orders

All Hy-Vee locations that offer Aisles Online grocery pickup are now accepting Supplemental Nutrition Assistance Program (SNAP)/electronic benefits transfer (EBT) as payment at time of pickup. The service is offered at more than 250 locations in the retailer’s eight-state operating region.

“By offering SNAP/EBT as a payment option for pickup, we can now serve more customers with our Hy-Vee Aisles Online pickup service,” said Tom Crocker, SVP of e-commerce for Hy-Vee, in a release. “As we work to continually improve our e-commerce offerings, this is just one more way we can help our customers who want to shop from the comfort of their home vs. venturing to the grocery store.”

To use Aisles Online pickup, customers can place an order via the website or mobile and select their preferred store location as well as choose a pickup date and time. They simply select SNAP/EBT as the payment method and when at the store to pick up their order, they must present both their SNAP/EBT card and a credit or debit card to pay for items that are not EBT-eligible. Cash or checks cannot be used for curbside pickup orders. The payment method is only offered for pickup orders, customers still can’t use their benefit card for delivery orders.

Like many grocers, the West Des Moines, Iowa-based retailer has seen a significant increase in the number of online orders during the pandemic and has hired more Aisles Online team members to meet the need, by providing more order pickup slots and increased communication.