Northgate Market Transforms Customer Experience

Northgate Gonzalez Market has partnered with NCR Corp. to transform its digital operations through the deployment of NCR Emerald, a next-generation, cloud-enabled point-of-sale (POS) platform. With simplified operations, speedier service and special experiences for its customer community, Anaheim, Calif.-based Northgate Market said it was positioned to accelerate its growth.

“With NCR Emerald, we have everything we need to run the store,” Harrison Lewis, Northgate Market’s chief information officer, said in a statement. “We wanted an out-of-the-box solution that easily integrates with other applications. NCR listened to us and sought our input in developing this solution as a true strategic partner.”

The heavily trafficked Northgate Market was looking to enable customer experiences that set it apart from its competitors.

“NCR Emerald provides us the platform to seamlessly adopt new solutions to help us achieve our strategic vision of a fast and frictionless checkout experience,” added Tom Herman, Northgate Market’s chief customer experience officer.

Offered on a subscription basis to grocery retailers, NCR Emerald is a complete solution to help grocery stores run more simply, including POS, loyalty and promotions, merchandising, integrated payments and self-service. The solution integrates with other applications in the retailer ecosystem and promotes consistency of capabilities across physical stores and digital channels.

“There are many reasons why Northgate Market is one of the nation’s fastest-growing grocery retailers, but perhaps the most important is that they put their customers at the heart of their business,” said David Wilkinson, senior vice president and general manager of NCR Retail. “NCR is proud to help Northgate focus on what matters most—their customers.”