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Stop & Shop re-ups on Freshness Guarantee
Double money back offered for items not meeting customers’ quality expectations
Russell Redman
September 10, 2021
2 Min Read
Shoppers with a perishable product that falls short of their freshness and quality standards can return it at any of Stop & Shop's 400-plus stores.Stop & Shop
Stop & Shop has relaunched its Freshness Guarantee, offering shoppers double their money back if they think a perishable product is past its prime.
Customers with an item that falls short of their expected freshness and quality standards can return it at any of the 400-plus Stop & Shop stores in Massachusetts, Connecticut, Rhode Island, New York and New Jersey and receive a refund for twice the product’s price, the Quincy, Mass.-based chain said this week. The policy covers items purchased from a Stop & Shop store’s meat, seafood, produce, dairy, bakery, floral or deli departments.
“Stop & Shop’s Freshness Guarantee allows us to show how committed we are to providing our shoppers with the freshest products,” Stop & Shop President Gordon Reid said in a statement. “We want our customers to shop us with confidence, and this program makes it clear just how important it is to us that we deliver the highest quality standards across all our stores.”
Shoppers can return a fresh product at any Stop & Shop store, regardless of the location where it was originally purchased, the company said. To get a refund, customers need to present the product, package and/or receipt.
For in-store purchases, Stop & Shop will provide Fresh Guarantee refunds up to 30 days from the date of sale. If the customer presents a receipt, the refund will be issued to the original form of payment. Those without a receipt will get store credit.
The money-back guarantee also applies to perishables bought online. Items received via home delivery or store pickup are eligible for refunds within seven days of the order’s pickup or delivery date through Stop & Shop’s Customer Care Center, available at (800) 767-7772 Monday to Friday from 8 a.m. to 7p.m. and on Saturday at 8 a.m. to 5 p.m. Purchases will be verified before being refunded to the original form of payment, the company said.
Stop & Shop added that the Freshness Guarantee excludes “reduced for quick sale” and markdown items, and the company can limit refunds based on misuse or where prohibited by law.
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