Instacart Adds 2 Senior Execs

Instacart has added two seasoned executives from Grubhub and Dropbox to its senior leadership team.

Mark Killick, most recently VP of care for Grubhub, joins Instacart this week as VP of community operations. He will lead Instacart’s Atlanta office.

Product leader George O’Brien, previously with Dropbox, has joined Instacart as VP of shopper product, based out of Instacart’s San Francisco headquarters.

A 30-year customer care veteran, Killick will report to Ravi Gupta, chief operating officer and chief financial officer of Instacart. He will oversee the company’s customer and shopper support organization.

Killick, who begins his new role this week, will oversee Instacart’s community operations team, which includes employees in Atlanta, as well as third-party support teams, to deliver an exceptional experience for Instacart customers and shoppers across North America.

Photograph courtesy of Instacart

At Grubhub, Killick was responsible for all aspects of the customer care organization for the $9 billion business, focused on generating and maintaining customer loyalty and ensuring Grubhub delivered exceptional customer support. Prior to his four years at Grubhub, Killick led quality and support operations for major multinational corporations, including Grainger, Motorola and Siemens.

O’Brien began last week and reports to Chief Product Officer David Hahn. He will oversee all aspects of shopper product for the company, which creates and implements tools for Instacart’s 70,000 shoppers.

He will also oversee all of Instacart’s Shopper Excellence initiatives, such as the continued rollout of On-Demand, a more flexible way for shoppers to accept batches, as well as quality-driven prioritization for shopper hours.

O’Brien spent more than five years at Dropbox as director of product management. Prior to his time at Dropbox, O’Brien led product and operations at coupon and loyalty app startup Endorse.com, where he worked directly with retailers and brands in the grocery space. O’Brien was an early product manager at YuMe, supporting the company’s video advertising technology platform.

Photograph courtesy of Instacart

Instacart provides grocery ordering, pickup and delivery capabilities on behalf of more than 300 national, regional and local retailers across the U.S. and Canada.

It employs more than 800 full-time corporate employees and more than 70,000 contract shoppers. This includes more than 450 employees at its San Francisco headquarters, as well as more than 100 people each at offices in Atlanta and Toronto.