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We've all had the experience. The checkout operator asks, “Did you find everything OK?” but the body language shows total disinterest. As a customer, it just feels insincere and makes us feel unappreciated.
As a retailer, the overall customer ex...
Generation Y is drawn to retailers who are authentic, help them learn about food, and care about local communities, said Justin Dye, EVP and COO, East Region, New Albertsons.
He was part of a panel at the FMI Midwinter Executive Conference in Mi...
H-E-B is soliciting brand names for its new private label salsa.
The winner of the “Name This Salsa” contest will get a $5,000 H-E-B gift card.
“Tell us your idea and why you think it would be the best name, and that name could be on the jar wi...
Hannaford is celebrating the football season by asking its Facebook fans to post videos of what their football end zone dance would look like if they had the chance.
Five winners will get a $300 Hannaford gift card. Three winners will be chosen ...
Publix Super Markets has expanded to North Carolina, taking its well-known brand along for the ride. Company officials say stores in new markets “need to be really good in two things: quality and value, and the best at one: service.&rdquo...
Customer-centric has become something of a buzzword. It's easy to believe in retail that we have little to learn. After all, we can only survive if we do a good job for customers. We measure customer satisfaction, and employ mystery shoppers. And...
Aldi has become much more promotional lately. This surprised me, since their value is clearly evident in their everyday shelf prices, which typically run a third less than comparable items in non-discount stores.
So far, I’ve been watching the...
Big Y, Whole Foods and Roche Bros. have partnered with the New England Celiac Organization to host gluten-free support groups in their stores.
Whole Foods holds the free one-hour meetings once a month in its Glastonbury, Conn., store, as well as...
To satisfy Millennials on the hunt for local and specialty foods, traditional supermarkets will turn to internal competitions and retail dietitians to scout new products. At least that’s how SN senior content manager Julie Gallagher foresees the ...