PHARMACY SERVICES: Meijer

ROBERT VOSBURGH

As a regional supercenter, Meijer has a lot to offer customers. The retailer's pharmacy department is no exception.

The Grand Rapids, Mich.-based chain (winner of SN Whole Health's 2007 Enterprise Award) has more than 180 stores in three states hard-hit by the current economic downturn and the continuing decline in the region's traditional manufacturing jobs. Any free or subsidized health care-related services are in great demand, and Meijer is widely admired for its generosity.

“We keep coming back to the customer — the family — and what we can do to help that family,” said Mark Murray, Meijer's president, during an interview with WH last September.

The chain made headlines in October 2006 when it announced a new prescription drug program for free antibiotics regardless of insurance or co-pay. Patients can present a prescription at any Meijer pharmacy and receive any one of seven approved antibiotics.

There's plenty of interaction in the department as well. Pharmacy-based services include a variety of affordable tests for blood glucose, liver function, cholesterol and lipids; costs range from $10 to $30, with discounts for multiple tests.

With stores averaging 200,000 square feet, there's room for in-store medical clinics. Meijer has an agreement with Family Quick Care to operate walk-in offices inside select stores. The clinics, staffed by an independent medical professional, can treat illnesses such as upper respiratory infections, strep throat and certain allergies. It seems that no matter what shape consumers are in when they enter a Meijer store, chances are they'll feel better when they depart.